Core Concepts

Service = Product Variant

Your Shopify variants represent individual services.

Examples:

• Haircut (Men)

• Haircut (Women)

• Consultation – 30 min

• Massage – 60 min

Each variant can have its own settings.

Staff

A staff member is someone who performs appointments.

Each staff has:

• Name

• Email

• Phone

• Avatar

• Timezone

• Weekly working hours

• Breaks

• Time-off

Staff–Service Mapping

This is the most important part.

A mapping defines how a specific staff performs a specific service, including:

• Duration

• Buffer before

• Buffer after

• Lead time

• Step between timeslots

• Max appointments/day

• Active/Inactive

If a staff doesn’t have mapping → fallback to Service Settings.

Appointment

A confirmed booking that appears in your dashboard.

Contains:

• Customer info

• Staff assigned

• Date & time

• Duration

• Price

• Notes

• Status (HOLD → CONFIRMED → COMPLETED/CANCELLED)

Hold

A temporary reservation created when a customer is checking out.

Purpose:

• Prevents two customers from choosing the same timeslot

• Auto-expires in X minutes (default 10)